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Product Questions
oVertone 101
What is oVertone exactly?
What ingredients does oVertone use? Is oVertone gluten free?
Is oVertone safe for kids, pregnancy, pets, or other uses?
Will oVertone lighten or bleach hair?
Are oVertone products vegan and cruelty-free?
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Pigmented Conditioners
What is a Coloring Conditioner and how do I use it?
What is the Daily Conditioner and how do I use it?
Can I use oVertone on wigs or extensions?
How is oVertone different from a dye?
What's the difference between Coloring Conditioner and Daily Conditioner, and how do I use them?
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The Remedy
What is The Remedy and how do I use it?
Should I apply The Remedy before or after oVertone pigmented conditioners?
Is The Remedy pigmented? Will it change my hair color at all?
Is The Remedy safe for hair that's been chemically-treated?
How is The Remedy different from oVertone pigmented conditioners, specifically the Coloring Conditioner?
Color Advice
Getting Started with oVertone
I want to add color to my natural hair - what should I use?
I want pastel hair! Do I need to bleach first?
Will oVertone cover my grays?
How do I add color to uncolored hair?
Can I use more than one color at a time?
Color Maintenance
How do I maintain my current shade?
Can I use Daily Conditioners to tone brassy hair?
Changing Things Up
How do I transition to a new color?
How do I fade my color?
Help!
I've heard Silver can appear green, how do I prevent that?
How do I remove oVertone stains?
Orders and Shipping
Placing Your Order
Can I edit or cancel my order?
It looks like I was overcharged for my order — what happened?
The product I want is out of stock — when will it be back?
What payment types does oVertone accept?
Tracking and Shipping
How do I check my order status and track my package?
What do processing times look like for oVertone orders?
When will my package arrive?
Do you ship internationally? What if I have an APO address?
What is Route visual tracking and Route+ shipping insurance?
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Returns and Exchanges
What is oVertone's refund policy?
How do I exchange the product I just received for a different one?
I don't like my results, how do I return or exchange my products?
I received the wrong product, I'm missing part of my order, or an item arrived leaking/damaged - now what?!
Website and Tech Support
Tech Support
Need help checking out or having trouble adding items to your cart?
I forgot my password or I'm not receiving the password reset link.
How do I write a review?
How do I unsubscribe from text messages and/or emails?
oVertone PRO
Are professional discounts available?
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