oVertone 101

• What is oVertone exactly?
• What ingredients does oVertone use? Is oVertone gluten free?
• Is oVertone safe for kids, pregnancy, pets, or other uses?
• Will oVertone lighten or bleach hair?
• Are oVertone products vegan and cruelty-free?

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Pigmented Conditioners

• What is a Coloring Conditioner and how do I use it?
• What is the Daily Conditioner and how do I use it?
• Can I use oVertone on wigs or extensions?
• How is oVertone different from a dye?
• What's the difference between Coloring Conditioner and Daily Conditioner, and how do I use them?

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The Remedy

• What is The Remedy and how do I use it?
• Should I apply The Remedy before or after oVertone pigmented conditioners?
• Is The Remedy pigmented? Will it change my hair color at all?
• Is The Remedy safe for hair that's been chemically-treated?
• How is The Remedy different from oVertone pigmented conditioners, specifically the Coloring Conditioner?

Getting Started with oVertone

• I want to add color to my natural hair - what should I use?
• I want pastel hair! Do I need to bleach first?
• Will oVertone cover my grays?
• How do I add color to uncolored hair?
• Can I use more than one color at a time?

Color Maintenance

• How do I maintain my current shade?
• Can I use Daily Conditioners to tone brassy hair?

Changing Things Up

• How do I transition to a new color?
• How do I fade my color?

Help!

• I've heard Silver can appear green, how do I prevent that?
• Red for Brown Hair turned orange — how do I color-correct?
• How do I remove oVertone stains?

Placing Your Order

• How do I cancel my order?
• Can I make edits to my order after my order is placed? Can you do it for me?
• It looks like I was overcharged for my order — what happened?
• The product I want is out of stock — when will it be back?
• What payment types does oVertone accept?

Tracking and Shipping

• How do I check my order status and track my package?
• What do processing times look like for oVertone orders?
• When will my package arrive?
• Do you ship internationally? What if I have an APO address?
• What is Route visual tracking and Route+ shipping insurance?

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Returns and Exchanges

• What is oVertone's refund policy?
• How do I exchange the product I just received for a different one?
• I don't like my results, how do I return or exchange my products?
• I received the wrong product, I'm missing part of my order, or an item arrived leaking/damaged - now what?!

Retired KBs Orders and Shipping

• How do I track my order?

Tech Support

• Need help checking out or having trouble adding items to your cart?
• I forgot my password or I'm not receiving the password reset link.
• How do I unsubscribe from text messages and/or emails?

Color Club

• Tell me about Color Club! How does it work?
• How do I redeem my Color Club points?
• How do I write a review?
• How do I find my referral link?

oVertone PRO

• Are professional discounts available?

Bottomless Subscriptions

• What happened to Bottomless Subscriptions?

Chat

• Chat with us! Available M-F 10am-2pm MST