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Product Questions
oVertone 101
- What is oVertone exactly?
- What ingredients does oVertone use? Is oVertone gluten free?
- Is oVertone safe for kids, pregnancy, pets, or other uses?
- Will oVertone lighten or bleach hair?
- Are oVertone products vegan and cruelty-free?
Pigmented Conditioners
- What is a Coloring Conditioner and how do I use it?
- What is the Daily Conditioner and how do I use it?
- Can I use oVertone on wigs or extensions?
- How is oVertone different from a dye?
- What's the difference between Coloring Conditioner and Daily Conditioner?
The Remedy
- What is The Remedy and how do I use it?
- Should I apply The Remedy before or after oVertone pigmented conditioners?
- Is The Remedy pigmented? Will it change my hair color at all?
- Is The Remedy safe for hair that's been chemically-treated?
- How is The Remedy different from oVertone pigmented conditioners, specifically the Coloring Conditioner?
Color Advice
Orders and Shipping
Placing Your Order
- How do I edit the products in my order?
- How do I edit my shipping address?
- How do I cancel my order?
- Can I edit my order or shipping address after my order is placed? Can you do it for me?
- It looks like I was overcharged for my order — what happened?
Tracking and Shipping
- How do I track my order?
- How do I check my order status?
- What do processing times look like for oVertone orders?
- When will my package arrive?
- Do you ship internationally? What if I have an APO address?