Most orders will process within one week! However, due to social distancing and safety precautions, some orders may take up to 15 days to process.
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Color Advice and Product Questions
Getting started with oVertone
What is a Coloring Conditioner and how do I use it?
What is the Daily Conditioner and how do I use it?
I want to add color to my natural hair - what should I use?
Will oVertone cover my grays?
I want pastel hair! Do I need to bleach first?
See all 6 articles
Taking care of your color
How do I maintain my current shade?
Can I use Daily Conditioners to tone brassy hair?
Changing things up
How do I transition to a new color?
How do I fade my color?
Learn about oVertone products
What is oVertone exactly?
How is oVertone different from a dye?
What's the difference between Coloring Conditioner and Daily Conditioner?
How long will my color last?
Will oVertone work on my hair?
See all 17 articles
What is The Remedy and how do I use it?
Should I apply The Remedy before or after oVertone pigmented conditioners?
Is The Remedy pigmented? Will it change my hair color at all?
Is The Remedy safe for hair that's been chemically-treated?
How is The Remedy different from oVertone pigmented conditioners, specifically the Coloring Conditioner?
Returns and Exchanges
What is oVertone's return and refund policy?
My bottle leaked in transit or arrived damaged - now what?
I don't like my results, how do I return or exchange my products?
I received the wrong product or I'm missing part of my order - now what?!
How do I exchange the product I just received for a different one?
How long do I have to do an exchange?
Orders and Shipping
Editing Your Order
How do I edit the products in my order?
How do I edit my shipping address?
How do I cancel my order?
Can I edit my order or shipping address after my order is placed? Can you do it for me?
Tracking and Shipping
How do I track my order?
How do I check my order status?
What do processing times look like for oVertone orders?
When will my package arrive?
Do you ship internationally? What if I have an APO address?
See all 7 articles
Are professional discounts available?
Website and Tech Support
Website and Tech Support
I need help checking out.
I forgot my password or I'm not receiving the password reset link.
I'm having trouble adding products to my cart.
How do I unsubscribe from text messages?
Tell me about Color Club! How does it work?
How do I redeem my Color Club points?
How do I write a review?
How do I find my referral link?