Most orders will process within 3 - 5 business days! However, due to social distancing and safety precautions, some orders may take up to 7 business days to process.
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What is oVertone exactly?
What ingredients does oVertone use? Is oVertone gluten free?
Is oVertone safe for kids, pregnancy, pets, or other uses?
Will oVertone lighten or bleach hair?
Are oVertone products vegan and cruelty-free?
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What is a Coloring Conditioner and how do I use it?
What is the Daily Conditioner and how do I use it?
Can I use oVertone on wigs or extensions?
How is oVertone different from a dye?
What's the difference between Coloring Conditioner and Daily Conditioner?
See all 13 articles
What is The Remedy and how do I use it?
Should I apply The Remedy before or after oVertone pigmented conditioners?
Is The Remedy pigmented? Will it change my hair color at all?
Is The Remedy safe for hair that's been chemically-treated?
How is The Remedy different from oVertone pigmented conditioners, specifically the Coloring Conditioner?
Getting Started with oVertone
I want to add color to my natural hair - what should I use?
I want pastel hair! Do I need to bleach first?
Will oVertone cover my grays?
Can I use more than one color at a time?
How do I maintain my current shade?
Can I use Daily Conditioners to tone brassy hair?
Changing Things Up
How do I transition to a new color?
How do I fade my color?
Red for Brown Hair turned orange — how do I color-correct?
How do I remove oVertone stains?
Orders and Shipping
Placing Your Order
How do I edit the products in my order?
How do I edit my shipping address?
How do I cancel my order?
Can I edit my order or shipping address after my order is placed? Can you do it for me?
It looks like I was overcharged for my order — what happened?
Tracking and Shipping
How do I track my order?
How do I check my order status?
What do processing times look like for oVertone orders?
When will my package arrive?
Do you ship internationally? What if I have an APO address?
See all 8 articles
Returns and Exchanges
What is oVertone's refund policy?
How do I exchange the product I just received for a different one?
I don't like my results, how do I return or exchange my products?
I received the wrong product or I'm missing part of my order - now what?!
Website and Tech Support
I need help checking out.
I forgot my password or I'm not receiving the password reset link.
I'm having trouble adding products to my cart.
How do I unsubscribe from text messages?
Tell me about Color Club! How does it work?
How do I redeem my Color Club points?
How do I write a review?
How do I find my referral link?
Are professional discounts available?
What happened to Bottomless Subscriptions?