Most orders will process within 3 - 5 business days! However, due to social distancing and safety precautions, some orders may take up to 7 business days to process.
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Orders and Shipping
Placing Your Order
How do I edit the products in my order?
How do I edit my shipping address?
How do I cancel my order?
Can I edit my order or shipping address after my order is placed? Can you do it for me?
It looks like I was overcharged for my order — what happened?
Tracking and Shipping
How do I track my order?
How do I check my order status?
What do processing times look like for oVertone orders?
When will my package arrive?
Do you ship internationally? What if I have an APO address?
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Returns and Exchanges
What is oVertone's refund policy?
How do I exchange the product I just received for a different one?
I don't like my results, how do I return or exchange my products?
I received the wrong product or I'm missing part of my order - now what?!