We're happy to be offering Route+ package protection for oVertone orders placed on overtone.co. It's easy to add to your order, and if your product is damaged while it's en route to you, it's super simple and fast to file a claim and get a replacement product on it's way to you. Simply click here to file a claim and the Route+ team will be in touch in 24 hours or less.
If your order didn't include Route+, then we're happy to offer a one-time courtesy replacement. Once your order leaves our warehouse we send all the good vibes along with it, but we're not able to manage delivery all the way to your hands - learn more about Route+ here!