Due to safety precautions in place to ensure the well being of our employees, we're not currently accepting physical returns.
If you're not loving your color payout, no worries — we're here to help you achieve your color goals! Just submit a ticket to our Color Consultants through our help desk, select the topic "Need help fixing my results" and answer the questions in the form. The more information, the better! Be sure to include some before and after pics (with plenty of natural light, no filters please!), as well as an inspiration pic of the shade you're looking to achieve. If you don't have before-and-after shots, an inspo pic and a pic of your current hair will do just fine! We'll use your pics and answers to provide the most accurate advice.
First time ordering? We've got you covered! Be sure to contact Client Services within 30 days of receiving your package. If we're not able to provide you with another product that will better suit your needs, we'll refund the cost of the product that didn't work out for you!
If this isn't your first time ordering from oVertone, we're still here to help you out — we'll work with you to find the best products for your hair, and hook you up with store credit so you can pick them up!