Made a typo in your mailing address or forgot to enter your apartment number? It happens to the best of us! That’s why we’ve built in a 2 hour address modification window after an order is placed. Just log into your oVertone account, select the order in question, update your shipping address, and resubmit.
Don’t have an account yet? Create one using the email address entered at checkout and your order history will populate.
If it is past the 2 hour mark, then unfortunately we are not able to make any changes to that order.
While we aren't able to divert your package to a new address once it's left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments! Once you receive your order, you can start the returns process for a refund or exchange. If the order cannot be delivered, you can go through the same returns process for store credit, which you can use to reorder with the correct address.