How do I check my order status?

Want to know where your order is? You can log into your oVertone account and select the order in question to view tracking information. Don’t have an account yet? Create one using the email address entered at checkout and your order history will populate. 

DUE TO THE CURRENT COVID-19 SITUATION: Order processing is currently delayed while we prioritize safety over speed. Most orders will process within one week! However, due to social distancing and safety precautions, some orders may take up to 15 days to process. We are so grateful for our community and your patience as we work to keep each other safe.

As a reminder, orders begin processing after a two hour hold to allow for cancelations. After the two hour hold, we are unable to cancel your order. Please use the returns/exchanges process once your order is received if you need to make changes.

After your order is processed and shipped, you will receive an email with tracking information (applies to all U.S. orders and expedited International orders). All orders now come with free Route visual tracking, so you can keep track of its progress through email or the Route App.

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