Can I edit my order or shipping address after my order is placed? Can you do it for me?

If you realized you need to order a different color, or want to send your order to a different address, we've built in a 2 hour window to make any changes you need. To make those changes, log into your oVertone account here and you'll be able to make those changes.

If you don't have an account, create one using the email used at ordering, and your order will show.

If it is past the 2 hour mark, then unfortunately we are not able to make any changes to that order. Once you receive your order, you can start the returns process for a refund or exchange. If the order cannot be delivered, you can go through the same returns process for store credit, which you can use to reorder with the correct address. 

While we aren't able to divert your package to a new address once it's left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments!

For other questions regarding shipping, please check our returns policy.

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