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I think my package got lost or was stolen - now what?!

We're happy to be offering Route+ package protection for oVertone orders placed on It's easy to add to your order, and if your package doesn't get to you, it's super simple and fast to file a claim and get a replacement product on it's way to you. Simply click here to file a claim and the Route+ team will be in touch in 24 hours or less.

If your order didn't include Route+, then we're happy to offer a one-time courtesy replacement for your lost or stolen package.

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