Most orders will process within 3 - 5 business days! However, due to social distancing and safety precautions, some orders may take up to 7 business days to process.
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Returns and Exchanges
What is oVertone's refund policy?
First-Time-Try Guarantee If you’re not satisfied with your results, we’ll help you make it right. Simply contact our Client Services team within 30 days of...
How do I exchange the product I just received for a different one?
We aren't able to offer direct exchanges at this time, but we can offer you store credit for the product cost of your order — you'll be able to us...
I don't like my results, how do I return or exchange my products?
If you're not loving your color payout, no worries. We're here to help you achieve your color goals! All we need is a couple of answers to some qu...
I received the wrong product or I'm missing part of my order - now what?!
If you received the wrong product in your package, or a part of your order didn't make it to you, we’ve got your back! Simply send us a help request us...