Most orders will process within one week! However, due to social distancing and safety precautions, some orders may take up to 15 days to process.
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Returns and Exchanges
What is oVertone's return and refund policy?
To be eligible for a refund, the product must be unopened and the returns process needs to be completed within 25 days of receipt. After that period and wit...
My bottle leaked in transit or arrived damaged - now what?
We're happy to be offering Route+ package protection for oVertone orders placed on overtone.co. It's easy to add to your order, and if your produc...
I don't like my results, how do I return or exchange my products?
If you’re not loving your color payout, no worries - we’re here to help! We can’t accept any returns of partially used or opened products, but we can totall...
I received the wrong product or I'm missing part of my order - now what?!
If you received the wrong product in your package, or a part of your order didn't make it to you, we’ve got your back! Simply send us a help request us...