Tracking and Shipping

How do I track my order?
After your order is processed and shipped, you will receive an email with tracking information (applies to all U.S. orders and expedited International order...
How do I check my order status?
Want to know where your order is? You can log into your oVertone account and select the order in question to view tracking information. Don’t have an accoun...
What do processing times look like for oVertone orders?
DUE TO THE CURRENT COVID-19 SITUATION: Most orders will process within 3-5 business days! However, due to social distancing and safety precautions, some ord...
When will my package arrive?
DUE TO THE CURRENT COVID-19 SITUATION:  Order processing is currently delayed while we prioritize safety over speed. Most orders will process within three t...
Do you ship internationally? What if I have an APO address?
Due to international regulations, we are currently unable to ship outside of the U.S. and Canada, unless you have an APO address.
What is Route visual tracking and Route+ shipping insurance?
 What is Route? We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route of...
I think my package got lost or was stolen - now what?!
We're happy to be offering Route+ package protection for oVertone orders placed on overtone.co. It's easy to add to your order, and if your packag...
My tracking shows my order was shipped with Australia Post, but I'm in the US!
Our bad! A glitch in our system is displaying the wrong carrier for several recent orders sent via FedEx. No worries, though — we can assure you that your p...