oVertone Color logo
oVertone Color logo

All articles

What is oVertone's Return Policy?Updated 3 months ago

First-Time-Try Guarantee

If you’re not satisfied with your results, we’ll help you make it right! 

Refunds and Store Credit

For all other orders, to be eligible for a refund, requests must be submitted 15 days from order date. Requests submitted between 16 and 60 days after order date are eligible for store credit. Refunds are issued for products that were purchased from overtone.co and not through a third party or authorized seller. Shipping is a completed service and therefore ineligible for refund, unless the package was incorrectly shipped or the error was made by oVertone. Once a return has been processed, we are unable to make changes.

If your color didn’t turn out as you wanted, we’re happy to issue store credit (and advice!) so you can get another shade to correct your color. 

Need help with your exchange or refund request? Send us a message here, start a chat, or call us! 

We'll be sure to get you taken care of and on your way to the hair of your dreams! 

Was this article helpful?